Frequently Asked Questions

Branding typically takes 4–6 weeks, and websites take 6–12 weeks depending on size and complexity. We'll give you a clear timeline up front so there are no surprises.

Pricing depends on the scope of your project. After a quick discovery call, we'll provide a transparent, tailored quote that fits your goals and budget.

We will send an invoice, for large projects 50% deposit is required, and these projects are broken into 3 installments. For smaller projects, full payment is upfront.

We accept PayPal payments, EFT and bank transfers.

Yes. Once we have been paid to create design work according to your specifications and you have received the final files from us, ownership of the your designs gets transferred to you.

Whilst this is a collaborative process, after our initial consultation we've pretty much "got this." We are extremely experienced at the process of designing, and developing brands and websites so offering a seamless and stress free experience for you, our clients, is our overall goal. This is after all, what we do best!

Yes, we can arrange printing through one of our print partners. We offer complete print management, liaising with printers on your behalf and then shipping to your door, so you don't have to worry.

Our partnership doesn't end once your job is completed. We see ourselves as an integral part of your team, ready to update and refine the designs we've created for you throughout whenever you need us. we aim to build long term relationships with all of our clients. Some client relationships now span more than a decade. If you'd prefer to have the working/source files for future in-house design work, you will need to let us know prior to commencement of the project. These files are considered our intellectual property.

Process: 1. Initial consultation with you 2. Proposal Quote. 3. 50% Deposit payment. 4. Design brief 5. Commencement of work 6. Presentation of designs 7. Rounds of design revisions 8. Design approval 9. Final files sent, website development commenced. 10. website testing Q & A 11. Website "go live"

The timeline varies by package, but typically ranges from 2-6 weeks. Logo Essentials takes about 2 weeks, Complete Brand Identity takes 3-4 weeks, and Premium Brand Package takes 4-6 weeks. We'll provide a detailed timeline during our initial consultation.

We start with a thorough discovery process to understand your vision, which usually results in concepts you love. However, if the initial concepts don't resonate, we'll work with you to understand what's missing and create new directions at no extra cost.

Yes, we have experience across many industries including professional services, retail, hospitality, technology, healthcare, and more. Our strategic approach allows us to create appropriate brands regardless of your sector.

You'll receive your logo in all necessary formats including vector files (AI, EPS, SVG), high-resolution raster files (PNG, JPG), and various sizes optimized for web, print, and social media use.

Absolutely! If you have established brand colors that are working well, we can incorporate them into your new design. We can also suggest complementary colors or refinements to enhance your existing palette.

While we don't provide legal services, we can design your logo with trademark considerations in mind and provide guidance on the trademark process. We recommend consulting with a trademark attorney for legal protection of your brand.

We handle everything from brand strategy and logo design to colours, typography, and brand guidelines — all custom-built to reflect your business and connect with your audience.

Yes! We build on user-friendly platforms like WordPress or Shopify and include training so you can confidently manage your own updates.

Absolutely. We set up your site with SEO best practices from the start — including structure, speed, meta data and local optimisation for Sydney-based searches.

Yes — we offer flexible maintenance plans that cover updates, backups, content changes, and priority support. You're never left on your own.

SEO is a long-term strategy. While some improvements can be seen within 3-6 months, significant results typically take 6-12 months. The timeline depends on factors like competition, current website status, and the keywords you're targeting.

SEO focuses on organic (free) search results through optimizing your website and content. Google Ads are paid advertisements that appear at the top of search results. SEO takes longer to show results but provides long-term value, while Google Ads provide immediate visibility but require ongoing ad spend.

While we cannot guarantee specific rankings (no ethical SEO agency can), we focus on improving your overall search visibility and organic traffic. Our strategies are designed to achieve sustainable, long-term growth in search rankings.

SEO works for virtually every industry. Whether you're a local tradesperson, professional service provider, e-commerce store, or large corporation, there are SEO strategies that can help your business get found online.

Our monthly reports include keyword rankings, organic traffic growth, website performance metrics, competitor analysis, and detailed insights into the work completed. You'll have full transparency into your SEO campaign's progress.

Absolutely! While we're based in Sydney, we work with clients all across Australia. Our SEO services are delivered remotely, and we're experienced in optimizing for both local and national markets.