Question 1

How long does a project usually take?

Accepted Answer

Branding typically takes 4–6 weeks, and websites take 6–12 weeks depending on size and complexity. We'll give you a clear timeline up front so there are no surprises.

Question 2

Can I update my website myself after it's built?

Accepted Answer

Yes! We build on user-friendly platforms like WordPress or Shopify and include training so you can confidently manage your own updates.

Question 3

Is SEO included in the website build?

Accepted Answer

Absolutely. We set up your site with SEO best practices from the start — including structure, speed, meta data and local optimisation for Sydney-based searches.

Question 4

Do you offer ongoing support after launch?

Accepted Answer

Yes — we offer flexible maintenance plans that cover updates, backups, content changes, and priority support. You're never left on your own.

Question 5

What's included in your branding service?

Accepted Answer

We handle everything from brand strategy and logo design to colours, typography, and brand guidelines — all custom-built to reflect your business and connect with your audience.

Question 6

How much does it cost to work with you?

Accepted Answer

Pricing depends on the scope of your project. After a quick discovery call, we'll provide a transparent, tailored quote that fits your goals and budget.

Question 7

How do we pay for a project?

Accepted Answer

We will send an invoice, for large projects 50% deposit is required, and these projects are broken into 3 installments. For smaller projects, full payment is upfront.

Question 8

How do we process payment?

Accepted Answer

We accept PayPal payments, EFT and bank transfers.

Question 9

Do I own the copyright?

Accepted Answer

Yes. Once we have been paid to create design work according to your specifications and you have received the final files from us, ownership of the your designs gets transferred to you.

Question 10

How much requirement is needed from me for this process?

Accepted Answer

Whilst this is a collaborative process, after our initial consultation we've pretty much "got this." We are extremely experienced at the process of designing, and developing brands and websites so offering a seamless and stress free experience for you, our clients, is our overall goal. This is after all, what we do best!

Question 11

Do you offer print services?

Accepted Answer

Yes, we can arrange printing through one of our print partners. We offer complete print management, liaising with printers on your behalf and then shipping to your door, so you don't have to worry.

Question 12

Can we make changes to a design once you have sent us final files?

Accepted Answer

Our partnership doesn't end once your job is completed. We see ourselves as an integral part of your team, ready to update and refine the designs we've created for you throughout whenever you need us. we aim to build long term relationships with all of our clients. Some client relationships now span more than a decade. If you'd prefer to have the working/source files for future in-house design work, you will need to let us know prior to commencement of the project. These files are considered our intellectual property.

Question 13

What does the design process look like?

Accepted Answer

Process: 1. Initial consultation with you 2. Proposal Quote. 3. 50% Deposit payment. 4. Design brief 5. Commencement of work 6. Presentation of designs 7. Rounds of design revisions 8. Design approval 9. Final files sent, website development commenced. 10. website testing Q & A 11. Website "go live"

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